Booking Terms:
Thank you for supporting my small local business and for understanding that the following information is in place to protect the business and clients in order to continue to run efficiently. When booking an appointment: Please make sure you can attend as frequent rescheduling, cancellations and amendments even if it is more than 48hrs notice still does have a huge negative effect on a small business.
It takes approximately 7-10 days to fill any appointments organically and more than 48hrs for me to be able to fill the appointments from the waiting list as it takes time to contact people waiting.
It takes approximately 7-10 days to fill any appointments organically and more than 48hrs for me to be able to fill the appointments from the waiting list as it takes time to contact people waiting.
- 18 Years Old: All treatments have a minimum age of 18 years old due to insurance.
- Card Capture: The booking system captures your credit/debit card details via Squareup to secure your appointment. Claire's Beauty Treatments will never have access to your card detail information, it is taken and stored securely via Squareup.
- On the day of your appointment you can pay by: Apple Pay, Google Pay, Contactless, MasterCard, Visa, American Express, Maestro, Visa Electron. No processing fees are paid by the card holder. All processing fees are paid by Claire's Beauty Treatments. You will receive an e-Receipt. Due to new regulations the card processor (square/sumup) may require on occasion to use card and pin.
- Only one client at a time: The little beauty room is only able to accommodate one client at a time and there is no waiting room, so if you bring someone with you they will have to wait outside until your appointment is finished.
- Do not bring children or pets to your appointment: Insurance restrictions, hot wax, sharp tools and chemicals means it is not an appropriate environment for a child, baby or pet (do not leave children, dogs or pets in the car during appointments!)
- Lateness & Repeated Lateness please help me run smoothly and efficiently:
If you are going to be more than 5 mins late please text or call if it is safe to do so.
After 10 mins the treatment may not be able to go ahead at all or treatments need to be cut short.
For repeated lateness - the originally booking will be charged in full, even if treatments are not able to go ahead or cut short. - Earliness & Repeated Earliness please help me run smoothly and efficiently:
Only at your scheduled appointment time ring the bell on the side gate. The gate is usually wide open, so if it is closed please check the time before ringing the bell. If you are going to be more than one minute early please wait patiently in your car. I am usually still clearing the room and resetting everything right up to your time so please wait patiently and DO NOT repeatedly text, call or ring the bell. One text is sufficient and if I am ready I will reply, if I don't reply please wait patiently as I am still busy. If this becomes an issue and you are not happy waiting patiently, I may ask you to book in on a day when I can accommodate you better. - Periods:
On a daily basis I get texts about periods and intimate waxing. Just use a fresh tampon (or menstrual cup), pop the string just inside with the tampon (inside the same place the tampon goes) so its completely out of the way, please let me know so I can avoid if any string does happen to show. If unable or uncomfortable using a tampon / menstrual cup: Then you will need to make the appointment in the same week or on the day you require it, however this doesn't guarantee an appointment will be available.
If you cancel or reschedule with less than 48hrs notice or repeat cancellation/rescheduling a non-refundable booking fee of up to 50% may be required to secure future appointments.
- Cancellations and rescheduling:
Whilst I understand that very occasionally emergencies and illnesses do happen last minute, the more notice I have the more likely it is that the appointment can go to someone else. You can do this via your booking link or by logging in to the online booking system more than 48hrs before your appointment or if it is less than 48hrs notice please send a text. This should be a rare occurrence but if frequent and a non-refundable booking fee of up to 50% may be required to secure future bookings.
- Amendments reducing or changing treatments more than 48 hours notice is required:
Please do not turn up to your appointment wanting different treatments or only part of the treatments booked or not prepared for your treatments. Specific time is allocated for your treatments so if less than 48hrs notice is given a non-refundable booking fee of up to 50% may be required to secure future appointments and if repeated - the originally booking will be charged in full. - Amendments adding treatments:
The more notice I get the more chance your request can be accommodated, specific time and equipment is allocated for the treatments you've booked in, it is not always possible to add more treatments but I can try to accommodate. - Missed Appointments:
If you do not attend your appointment and do not send a text with a valid reason, you will not be able to book another appointment. If you get in contact a non-refundable booking fee of up to 50% may apply to secure future appointments. - Non-refundable booking fee up to and including 50% of the treatment(s) value:
This is a fee to secure your appointment date and time and the booking fee will be forfeited if any cancellations, reschedules or changes are to be made. You will be charged up to and including 50% of the treatment(s) value to secure a booking.
Medical Information - Waxing & Tinting:
All health or medical conditions including pregnancy and all medications must be discussed before booking an appointment as it is possible certain treatments will not be able to go ahead and your therapist will need time to get advice.
- All treatments will NOT proceed: If you have a Viral Infection, Cold, Cough, Contagious Illness/Disease.
- Pregnancy - Waxing: First, Second and Third Trimester you can have all Waxing treatments but please be aware your hair, body and skin may effect the results and you can be more sensitive. A previous history of miscarriage, there is no reason why you can’t be waxed but it is always best to check with your GP or healthcare provider first before you book an appointment.
- Pregnancy - Tinting: Tinting will not proceed. This is due to the changes in your body, skin and hair and if you experience a reaction to the treatment you may not be able to take medication or antihistamines.
- Waxing will not proceed: Hemophilia. Contagious Skin Condition. Scar Tissue that is red and tender. Sunburn. Using Acne, Steroid or Accutane cream. Used high strength (even low dose you must tell me) Retin A, Glycolic Acid, Accutane, AHA Skincare in the last 6 months. Any treatments that can cause thinning of the skin.
- Waxing will not proceed and you will be required to get a GP letter: Diabetes. Epilepsy.
- Tinting will not proceed: Cuts, Abrasions, Swelling, Bruising, Inflammation or recent operation to eye area.
- Tinting will not proceed: If you have Hayfever. Conjunctivitis. Stye. Eczema. Psoriasis.
Patch Test:
- Patch Test for Lash and Brow Tinting: These treatments carry a mandatory requirement for testing and Claire's Beauty Treatments has a No Patch Test No Treatment Policy and a patch test MUST be booked in. If you've not had the treatment at all. If you are a new client. If you've not had the treatment in 6 months (log in to account to check). If your medical history changes between treatments. See Book Online for more information.
- Patch Test for Waxing and Allergies: If you have allergies please contact Claire before booking an appointment as you may need a patch test before treatment.
- Patch Test for Waxing and Sensitive skin: You do not need to book a patch test as this can be done at your appointment if you have sensitive skin or have never had the treatment before.
Privacy Policy Claire's Beauty Treatments:
We collect personal information about you when you request to engage with our services for a variety of uses based on different reasons. Some of the information we collect from you we need to enable us to deliver the services to you, sometimes we are required by law and regulations to collect this information about you. Claire's Beauty Treatments may have to assist NHS Test and Trace with requests for data regarding visitors to the premises.
Ovatu is used for all bookings and your account is stored on secure password protected servers and only staff members involved in your treatments and management are able to access your account.
Claire's Beauty Treatments does not share any personal information with anyone, all information you share is strictly confidential.
Square and Sumup are used for payment and collect information about the devices that connect to its services.
You can read the Sumup privacy policy here: https://help.sumup.com/hc/en-gb/sections/360003531459-Security-privacy
You can read the Squareup privacy policy here: squareup.com/help/gb/en/article/3796-privacy-and-security
We collect Non-Personal Information via the website and google analytics that cannot be used to personally identify you, such as anonymous usage data, general demographic information, information provided by your browser or mobile application when you view or use the service (referring/exit pages URLs), time and date, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services.
Persistent cookies remain on your computer after you close your session and until you delete them. Persistent cookies can be removed by following your Internet browser help file directions. Session cookies expire when you close your browser. If you choose to disable cookies, some areas of the Service may not work properly.
If you have any questions regarding this Privacy Policy please contact us.
We collect personal information about you when you request to engage with our services for a variety of uses based on different reasons. Some of the information we collect from you we need to enable us to deliver the services to you, sometimes we are required by law and regulations to collect this information about you. Claire's Beauty Treatments may have to assist NHS Test and Trace with requests for data regarding visitors to the premises.
Ovatu is used for all bookings and your account is stored on secure password protected servers and only staff members involved in your treatments and management are able to access your account.
Claire's Beauty Treatments does not share any personal information with anyone, all information you share is strictly confidential.
Square and Sumup are used for payment and collect information about the devices that connect to its services.
You can read the Sumup privacy policy here: https://help.sumup.com/hc/en-gb/sections/360003531459-Security-privacy
You can read the Squareup privacy policy here: squareup.com/help/gb/en/article/3796-privacy-and-security
We collect Non-Personal Information via the website and google analytics that cannot be used to personally identify you, such as anonymous usage data, general demographic information, information provided by your browser or mobile application when you view or use the service (referring/exit pages URLs), time and date, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services.
Persistent cookies remain on your computer after you close your session and until you delete them. Persistent cookies can be removed by following your Internet browser help file directions. Session cookies expire when you close your browser. If you choose to disable cookies, some areas of the Service may not work properly.
If you have any questions regarding this Privacy Policy please contact us.
The contents of this website is for general information.
All information, prices, services, offers, discounts, terms and conditions are subject to change without notice.
All information, prices, services, offers, discounts, terms and conditions are subject to change without notice.