Booking Terms
Thank you for supporting a small local business and for understanding that the following information is in place to protect the business and clients in order to continue to run efficiently.
- Card Capture: We capture your credit or debit card details via Stripe to secure your appointment - we don’t take any prepayment or any deposits. Claire's Beauty Treatments will never have access to your card detail information as it is taken and stored securely via Stripe.
- In the event that we do not receive more than 24hrs notice to either cancel, reschedule or amend your appointment 50% of the value of the appointment will be required, see Cancellations, Amendments, Missed Appointments, Lateness, Emergencies and Illness section below.
- On the day of your appointment you can pay by card: Apple Pay, Contactless, MasterCard, Visa, American Express, Maestro, Visa Electron. No processing fees are paid by the card holder. All processing fees are paid by Claire's Beauty Treatments. You will receive an e-Receipt.
- Cash - Card Payments are preferred but also now accepting Cash, Exact Amount please, preferably £20, £10, £5, £2, £1, the counter service in the bank is only open limited hours so these are the easiest and quickest denominations to count and bank! Thank you!
- Claire's treatment room is only able to accommodate one client at a time and there is no waiting room, so if you bring someone with you they will have to wait outside until your appointment is finished.
- Do not bring children to your appointment. Insurance restrictions, hot wax, sharp tools and chemicals means it is not an appropriate environment for a child or baby and your appointment will have to be rescheduled.
- All treatments have a minimum age of 18 years old.
Cancellations, Amendments, Missed Appointments, Lateness, Emergencies and Illness:
Claire understands that very occasionally emergencies and illnesses happen but the more notice we have, the more likely it is that the appointment can go to someone else. When booking an appointment please make sure you can attend as frequent rescheduling, cancellations and amendments even if it is more than 24hrs notice still does have a huge effect on a small business.
- Covid-19:
You must cancel your appointment immediately if you have Covid-19 or exhibiting symptoms; recent onset of a continuous cough, high temperature, loss of or change in normal sense of taste or smell.
You must cancel your appointment immediately if you have been around anyone with Covid-19 or exhibiting symptoms; recent onset of a continuous cough, high temperature, loss of or change in normal sense of taste or smell.
You will not be charged but will be unable to rebook for Two Weeks. - Cancellations: Please appreciate the time each treatment takes by cancelling your appointment with more than 24hrs notice to avoid any charges, you can do this via the email booking link so that the appointment can be offered to someone else. In the event that we do not receive more than 24hrs notice 50% of the value of the appointment will be charged.
- Amendments - Date and/or Time: Please appreciate the time each treatment takes by amending the date or time of your appointment with more than 24hrs notice to avoid any charges, you can do this via the email booking link so that the appointment can be offered to someone else. Approximately 48hrs before your appointment you will receive a text and email reminder, Claire understands that very occasionally emergencies happen so the email has a link allowing you to amend your appointment online but please do so as soon as you receive it so the appointment can then be offered to someone else. In the event that we do not receive more than 24hrs notice 50% of the value of the appointment will be charged.
- Amendments - Treatments: Please appreciate the time each treatment takes by amending the treatments you've booked in for with more than 24hrs notice. In the event that we do not receive more than 24hrs notice to amend your treatments or you’ve not prepared for your treatment e.g. not grown hair for waxing then 50% of the treatments you do not require will be charged, if you change treatments to a lesser value treatment then 50% of the difference in value will be charged.
- Missed Appointments: If you do not attend your appointment and you do not send a text to let us know a valid reason you will not be able to book another appointment. All missed appointments will be charged 50% of the value of the appointment.
- Lateness: Please arrive on time, if you are late for your appointment it may have to be cancelled or rescheduled and 50% of the value of the appointment will be charged. If any treatments need to be cut short please be prepared for e.g. half leg wax instead of full leg and 50% of the difference in value of the treatments will be required. If any treatments can't be completed in time you will still be required to pay 50% of any remaining treatments if we do not have time to complete them.
- Emergencies and illness: Claire understands that very occasionally you may need to cancel last minute due to an emergency or illness, please do so via text so that Claire can assess if any charges apply. If you are unwell please text to check if you can still come to the appointment as some illness even colds and coughs can mean that the appointment may not be able to go ahead.
- Please note that all charges must be paid before any more bookings are accepted.
Medical Information:
All health or medical conditions including pregnancy and all medications must be discussed before booking an appointment as it is possible certain treatments will not be able to go ahead and your therapist will need time to get advice.
- Pregnancy - Waxing: First, Second and Third Trimester you can have all Waxing treatments but please be aware your hair, body and skin may effect the results and you can be more sensitive.
- Pregnancy - Waxing: First Trimester with a previous history of miscarriage, there is no reason why you can’t be waxed but it is always best to check with your GP or healthcare provider first before you book an appointment.
- Pregnancy - Tinting: No treatment. It is not advisable to have any tinting treatments due to the changes in your body, skin and hair and if you experience a reaction to the treatment you may not be able to take medication or antihistamines.
- Waxing will not proceed: Hemophilia. Contagious Skin Condition. Scar Tissue that is red and tender. Sunburn. Using Acne, Steroid or Accutane cream. Used Retin A, Glycolic Acid, Accutane, AHA Skincare in the last 6 months. Any treatments that can cause thinning of the skin.
- Waxing will not proceed and you will be required to get a GP letter: Diabetes. Epilepsy.
- Tinting will not proceed: Cuts, Abrasions, Swelling, Bruising, Inflammation or recent operation to eye area.
- Tinting will not proceed: If you have a Viral Infection. Cold. Cough. Hayfever. Conjunctivitis. Stye. Eczema. Psoriasis.
Patch Testing:
- Patch Test for Lash and Brow Tinting: These treatments carry a mandatory requirement for testing and Claire's Beauty Treatments has a No Patch Test No Treatment Policy, these treatments will have an asterisk star * beside them and a patch test MUST be booked.
- For New Clients: Patch Test required 48hrs before first treatment
Existing Clients: Patch Test needs to be repeated if your medical history changes or you've not had the treatment in 12 months. - Patch Test for Waxing and Allergies: If you have allergies please contact Claire before booking an appointment as you may need a patch test 24hrs before treatment.
- Patch Test for Waxing and Sensitive skin: You do not need to book a patch test as this can be done at your appointment if you have sensitive skin or have never had the treatment before.
- There is no charge for Patch Testing, however in the event that we do not receive more than 24hrs notice to either cancel, reschedule or amend your appointment you will be charged a fee of £5.00 for the time booked out for the patch test and consultation.
Privacy Policy Claire's Beauty Treatments:
We collect personal information about you when you request to engage with our services for a variety of uses based on different reasons. Some of the information we collect from you we need to enable us to deliver the services to you, sometimes we are required by law and regulations to collect this information about you. Claire's Beauty Treatments may have to assist NHS Test and Trace with requests for data regarding visitors to the premises.
Ovatu is used for all bookings and your account is stored on secure password protected servers and only staff members involved in your treatments and management are able to access your account.
Claire's Beauty Treatments does not share any personal information with anyone, all information you share is strictly confidential.
Stripe and Izettle are used for payment and collect information about the devices that connect to its services.
You can read the Stripe privacy policy: https://stripe.com/gb/privacy
You can read the Izettle privacy policy: https://www.izettle.com/gb/privacy-policy
We collect Non-Personal Information via the website and google analytics that cannot be used to personally identify you, such as anonymous usage data, general demographic information, information provided by your browser or mobile application when you view or use the service (referring/exit pages URLs), time and date, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services.
Persistent cookies remain on your computer after you close your session and until you delete them. Persistent cookies can be removed by following your Internet browser help file directions. Session cookies expire when you close your browser. If you choose to disable cookies, some areas of the Service may not work properly.
If you have any questions regarding this Privacy Policy please contact us.
We collect personal information about you when you request to engage with our services for a variety of uses based on different reasons. Some of the information we collect from you we need to enable us to deliver the services to you, sometimes we are required by law and regulations to collect this information about you. Claire's Beauty Treatments may have to assist NHS Test and Trace with requests for data regarding visitors to the premises.
Ovatu is used for all bookings and your account is stored on secure password protected servers and only staff members involved in your treatments and management are able to access your account.
Claire's Beauty Treatments does not share any personal information with anyone, all information you share is strictly confidential.
Stripe and Izettle are used for payment and collect information about the devices that connect to its services.
You can read the Stripe privacy policy: https://stripe.com/gb/privacy
You can read the Izettle privacy policy: https://www.izettle.com/gb/privacy-policy
We collect Non-Personal Information via the website and google analytics that cannot be used to personally identify you, such as anonymous usage data, general demographic information, information provided by your browser or mobile application when you view or use the service (referring/exit pages URLs), time and date, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services.
Persistent cookies remain on your computer after you close your session and until you delete them. Persistent cookies can be removed by following your Internet browser help file directions. Session cookies expire when you close your browser. If you choose to disable cookies, some areas of the Service may not work properly.
If you have any questions regarding this Privacy Policy please contact us.
The contents of this website is for general information. All information, prices, services, offers, discounts, terms and conditions are subject to change without notice.